Welcome to The Vanity Case Beauty Studio

Terms & Conditions

To avoid disappointment, it is advisable to book your appointments two weeks in advance. For those clients that are restricted to evening and weekend appointments we would recommend booking four weeks in advance to ensure that you get the date and time you require.

In order to book your appointment, you will be required to pay a booking fee.  Card details are securely held by our booking hosts, Timely, and are not viewable by the salon personnel.

Clients who have previously missed two or more appointments, or on two occasions have given less then 24 hours notice to cancel the appointment, will be required to pay a 100% non refundable booking fee to reserve all future appointments.

Cancellation & No Show Policy

At The Vanity Case your appointments are very important to us and we understand that sometimes appointment times may need to be changed, however the services you book create a time slot that is reserved personally for you.  Whether your appointment is booked using our online booking facility or in the salon, a cancellation fee will apply if you fail to give at least 24 hours’ notice to cancel or amend your booking.  If a full 24 hour notice period is not given, a 50% charge will be payable or deducted from any credit on your account.

Please do not be offended that this is payable; every year an estimated £1.2 million is lost by our industry because of late appointment changes and no shows.

‘No shows’ will be charged at 100% of the treatment cost and you will be required to pay the balance before booking any further treatments.  We may also ask for you to pay 100% non-refundable fee to enable you to reserve any future time slots. 

Please use our online facility that is available 24/7 and enables you to control your appointment.  This facility will not be available if you try and cancel or rearrange your appointment with less than 24 hours notice and you will be required to call the salon.  An answerphone facility is available and we would encourage you to leave a message to avoid a cancellation fee.  Please follow this link to manage your appointment.

Email, Text messages, all Social Media communication and Whatsapp is not a reliable source in order to cancel your appointment, as these are not always monitored. 

Cancellation Policy – Pre-paid Packages

If less than 24 hours’ notice is given to cancel or reschedule a treatment within a package, regrettably we will have to deduct a treatment from your package. This also applies to no shows.

Cancellation Policy – Consultations

We take a booking fee for all of our consultations; this fee can be redeemed against a treatment or product.  Should you need to cancel or reschedule, we ask that you use our online facilities by following the link or call us 24 hours before your appointment.  Failure to give the full 24 hour notice period will result in the fee being taken to cover the time that has been allocated to you.

Lateness

Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. If you are more than 15 minutes late, we may be required to cancel your appointment and apply the above terms as a no-show or if you are booked for several treatments, we may be required to remove some treatments.

​Complaints and Feedback

We pride ourselves in delivering outstanding professional customer service to all of our clients.  Our priority is for you to be completely satisfied with the service and treatments you receive, although complaints are rare, we take them very seriously and have a complaints procedure which we follow to make sure that things are resolved to the satisfaction of everyone.

If you are not happy with the service or treatment you have received, please tell a member of the team either before you leave the salon, or as soon as possible once you have left.  It is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts.

If however you feel your complaint has not been resolved, or you do not feel able to raise the complaint in person, you can write to us via email at [email protected]

You will be provided with a written response within 20 working days from the acknowledgment of your complaint, however if the complaint is of a complicated nature, it may take longer to investigate in which case you will be kept informed.  Please note that all complaint responses will be conducted strictly through email correspondence, this ensures a clear and efficient record of communication, allowing us to address and resolve any issues effectively.

If you have already left the salon and have made the decision to go to another salon, we will be unable to rectify any problems and will be unable to offer any resolution, as we reserve the right to be able to see the exact outcome of the treatment you received. 

​Property Loss or Damage

It is your responsibility as the client, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged unless it is damaged by a member of our team or due to carelessness by us.  Anything left in the salon will be held and await your collection, we will do our best to contact you to retrieve your property.

Gift Vouchers

These terms and conditions apply to your purchase of all Gift Vouchers, and form part of your agreement with The Vanity Case Beauty Studio

  • Vouchers can be used as part or full payment for treatments or products (excluding The 1:1 Diet Products).
  • Any remaining balance on your voucher will be reissued to you and the original expiry date will still remain.
  • We reserve the right not to accept vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.
  • Appointments are subject to availability.
  • If an intended purchase is for a higher amount than the face value of a voucher, the difference can be made up with a credit card or cash payment. If it is less, then change cannot be given.
  • The voucher recipient cannot request a cash refund for the gift voucher at any time. Vouchers cannot be exchanged for cash or other denominated vouchers.
  • Vouchers cannot be replaced if lost, stolen or destroyed.
  • Vouchers expire 6 months after date of purchase and the remaining balance will be deducted.
  • The Vanity Case Beauty Studio reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible.

 

Other Terms & Conditions

Some of our services and treatments will come with their own specific terms, risks, before and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.  

All treatments are optional and you are making an informed decision to go ahead with any given treatment, by choosing these treatments you are responsible for understanding any side effects and risks and agree to adhere to the aftercare instructions.   The Vanity Case Beauty Studio ensures that all necessary measures are taken to provide treatments to clients in a safe, high quality manner.   This involves performing consultations with clients. 

Refunds will not be provided for adverse reactions where treatments have been provided in good faith. If a client fails to follow aftercare instructions and this affects the outcome of the treatment, a refund will not be provided.

Rights to refuse Treatments

The Vanity Case Beauty Studio reserves the right to refuse treatment if we feel the treatment is not suitable for you and we feel we cannot get the desired or expected result.

Noise Levels

We ask all clients to keep noise to a minimum during your visit and insist that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments.  You may be asked to take the call outside.